TERMS & CONDITIONS

Zak's Mow & Go Terms and Conditions

These terms and conditions are between you and Zak's Mow & Go.

Services

- Standard Lawn Care: Includes mowing, weed eating, and edging all turf areas. Our service crews will also blow off sidewalks, driveways, and patios. Any service outside standard lawn care falls under our "Trimmings" services, which may include fertilization, weed control, leaf removal, gutter cleaning, and more.

- Christmas Light Installation:

- Option 1: Client-Provided Lights: Zak's Mow & Go will install and remove holiday lights supplied by the client. Lights must be in proper working order and accessible before installation.

- Option 2: Zak's Mow & Go-Provided Lights: Includes commercial-grade lights, cords, timers, installation, removal, and storage. All materials remain the property of Zak's Mow & Go.

- Scheduling for Christmas Light services is based on mutual agreement and may vary due to weather or unforeseen circumstances.

Frequency

- The frequency of your service account depends on the selected plan:

- "On The Go" services are one-time services.

- "Lawn Boost" services are bi-monthly (twice a month).

- "Lawn Luxe" services are weekly.

- "Trimmings" and Christmas Light services are one-time unless otherwise specified.

Invoicing

- Lawn Care:

- One-time services are invoiced within 24-48 hours after service completion.

- Monthly subscriptions for "Lawn Luxe" and "Lawn Boost" are billed in advance and auto-renew until cancellation. Subscriptions are not prorated and begin on the date payment is processed.

- Christmas Light Services:

- Payment is due in full before installation. Discounts may apply for displaying a Zak's Mow & Go yard sign or committing to a two-year agreement.

Client Responsibilities

- Lawn Care: Clients must provide clear access to service areas, unlock gates, and secure pets on service days. Failure to provide access may result in incomplete services or additional charges for overgrown areas.

- Christmas Lights:

- For Option 1, clients must ensure all materials are ready and in working order before the scheduled installation date.

- For both options, clients must ensure the installation area is accessible and free from obstacles or hazards.

Cancellation

- Monthly Memberships:

- Cancellation of "Lawn Luxe" or "Lawn Boost" requires a 3-business-day written notice before the next billing cycle.

- Monthly memberships are non-refundable.

- One-Time Services:

- Changes or cancellations for lawn care services must be communicated by 5:00 PM the business day prior to the scheduled service. Late cancellations will incur a $23 fee.

- For Trimmings services, a $30 cancellation fee applies.

- Christmas Light Services:

- Cancellations for holiday light services must be communicated at least 48 hours before the scheduled installation date. Late cancellations may incur a $50 fee.

Notice of Damage

Clients must notify Zak's Mow & Go within 24 hours of any damage by calling 936-645-5929 during business hours (M-F, 9-5).

Satisfaction Guarantee

- Lawn Care: Concerns must be reported within 24 hours with supporting pictures for resolution.

- Christmas Lights: Adjustments or corrections for holiday lighting installations must be reported within 7 days.

Declined Cards

- Declined payments will be retried the following business day. Services will be paused until payment is made. Unpaid balances exceeding 30 days will result in final correspondence. Accounts unpaid 15 days after the final notice will be sent to collections.

Collections

Accounts turned over to collections will incur a $50 collection fee plus the outstanding balance.

Contact Information

Zak's Mow & Go

PO Box 248

Mt. Vernon, TX 75457

Phone: 936-645-5929

Email: [email protected]

Website: zaksmowandgo.com